Chateau Annette is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, for the month of October, April and 1st 2 weeks of May please call us at least 90 (ninety) days* prior to your arrival date for a credit to stay at a different date considering the dates are available, 2020 is Breeders Cup year in Keeneland and all reservations are noncancelable and non-refundable during the 1st 2 weeks of November 2020 starting November 1st to November 15Th.
In the unlikely event that you must cancel with less than three (7) days for other than October, April & May and shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund will be made.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 90-day cancellation notice is required on whole house bookings and for some holidays and special events.
Check-in: 4:00 PM - 6:00 PM. If arriving outside of check-in times, please call to make arrangements.
Check-out: 11:00 AM.
Absolutely No Smoking inside; however designated outdoor smoking areas are available.
No Pets. Please call for help in making arrangements to board your pet.
Special situations allow for children, please call to make arrangements.
GIFT CERTIFICATE POLICIES
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.